Salameh, Anas Abdelsatar and Hassan, Shahizan and Alekam, Jamal Mohammad Esmail (2015) The influence of m-commerce service and system quality dimensions on overall perceived service quality. International Journal of Research – Granthaalayah, 3 (8). pp. 1-13. ISSN 2394-3629

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Abstract

Information Technology (IT) has an increasing importance and development in business life. Nowadays, businesses have been seeking to reach their customers through m-services especially m-commerce. The concern is to what extent this m-commerce system can satisfy the consumers’ needs and contributes to the overall online purchasing development.This study aims to examine the effect of m-commerce service quality dimensions (website design, responsiveness, and trust), and system quality dimension (accessibility) on overall perceived service quality in m-commerce by customers.The data were collected from the Arab Open University in Jordan through a self administered questionnaire, in order to test the hypotheses of the proposed model.618 of questionnaires were used for analysis data, out of 870 distributed. The result of this study revealed that there are a significant effect of responsiveness and accessibility on overall perceived service quality. This study has some important implications for business practice and research.

Item Type:	Article
Uncontrolled Keywords:	Service quality, system quality, m-services, mobile commerce, overall perceived service quality.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Othman Yeop Abdullah Graduate School of Business
Depositing User:	Prof. Dr. Shahizan Hassan
Date Deposited:	27 Jun 2016 08:41
Last Modified:	02 Nov 2020 01:40
URI:	https://repo.uum.edu.my/id/eprint/18301

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