Kumar Piaralal, Shishi and Piaralal, Niriender Kumar and Bhatti, Muhammad Awais (2015) A structural equation modeling of perceived justice in Malaysian telecommunication sector. Asian Social Science, 11 (4). pp. 77-89. ISSN 1911-2017

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Abstract

Perceived justice is one of important factor in previous studies of service recovery that influences satisfaction of service recovery.It can be assessed in two method namely uni or multi-dimensional.The objective of this research is to examine perceived justice measurement as uni or multi-dimensional towards mobile phone users in the telecommunications industry.Data analysis technique used was Structural Equation Model (SEM).The multi-dimensional nature of justice and satisfaction was verified based on confirmatory factor analysis.The measurement model of the hypothesized model confirmed the non multicollinearity results among the variables. The findings show that the perceived justice measurement fits the data better in terms of multi-dimensional. The limitations of this studied noted and further research suggestions are also included.

Item Type:	Article
Uncontrolled Keywords:	structural equation modeling, perceived justice, service recovery
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Business Management
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	08 Sep 2016 03:59
Last Modified:	08 Sep 2016 03:59
URI:	https://repo.uum.edu.my/id/eprint/18616

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