Mohammed, Ahmad Hani and Taib, Che Azlan and S.R. Nadarajan, Santhirasegaran (2015) Mapping the relationship among quality management practices, organizational learning, organizational culture, and organizational performance in higher education: a proposed framework. American Journal of Industrial and Business Management, 6 (4). p. 401. ISSN 2164-5167

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Abstract

The challenges in higher education and global competition encouraged performance excellence and the pursuit towards providing educational services characterized by high quality. To ensure performance excellence, quality management practices are considered as one of the variables that affect the organizational performance. On the other hand, organizational learning is a method that facilitates the process of improving the organizational performance. The results of organizational performance vary according to environmental conditions, especially an organizational culture that is one of the important indicators that are characterized by organizations. This encourages choosing the organizational culture as a moderating variable. However, this paper highlights organizational performance through a proposed conceptual framework to be considered in higher education institutes.

Item Type:	Article
Subjects:	H Social Sciences >
Divisions:	School of Technology Management & Logistics
Depositing User:	Assoc.Dr. Che Azlan Taib
Date Deposited:	05 Oct 2016 07:45
Last Modified:	05 Oct 2016 07:45
URI:	https://repo.uum.edu.my/id/eprint/19159

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