Mohd Asaad, Mohd Norhasni and Md Saad, Nor Syafiqah (2015) Implementation 5S concept to improve performance in service quality. In: Symposium on Technology Management and Logistics (STMLGoGreen), 8-9 December 2015, Universiti Utara Malaysia.

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Abstract

5S concept is a simple method but effective to maintaining a quality environment in the workplace. This is due to a quality environment at the same time can help an organization involved be more successful, advanced and viable.The concept became Japanese culture is now being embraced firms in Malaysia today.This study aims to determine how the implementation of the 5S concept can improve performance in service quality.This research will use a quantitative information through questioner to collect the information about the important to implementation concept 5S to improve performance in service quality. Therefore, this study will to identify relationship between 5S and service quality.The results of this study, it show that 5S have a positive relationship in service quality.In conclusion, the implementation 5s can help to improve performance service quality in aspect productivity, quality and moral.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN: 9789670910178 Organized By: School Of Technology Management & Logistics, Universiti Utara Malaysia. Collaboration With: Pusat Kerjasama Universiti-Industri Universiti Utara Malaysia
Uncontrolled Keywords:	5s concept, service quality, improve performance
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Technology Management & Logistics
Depositing User:	Mr. Mohd Norhasni Mohd Asaad
Date Deposited:	13 Nov 2016 07:24
Last Modified:	13 Nov 2016 07:24
URI:	https://repo.uum.edu.my/id/eprint/19303

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