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The study of innovation postage to the customers satisfaction: DHL case study


Loh, Hui Ping and Lee, Michelle Yee Kuan and Lee, Siow Wei and Ma, Ke Xin and Yow, Jia Qi and Mohd Saifudin, Adam (2015) The study of innovation postage to the customers satisfaction: DHL case study. In: Symposium on Technology Management and Logistics (STMLGoGreen), 8-9 December 2015, Universiti Utara Malaysia.

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Abstract

Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues identify in postage service such as quality service, costing, training personal, and new information technology.In the light of improving the customer satisfaction in the postage sector, the research aims to look into the effectiveness of Global Positioning System tracking on website online tracking system, examine the effectiveness of Global Positioning System tracker on shipment information, and investigate the effectiveness of Global Positioning System tracker to the latest data accuracy of shipment information that can influence the customer satisfaction. This research focuses on DHL Company in Malacca for the study.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 9789670910178 Organized By: School Of Technology Management & Logistics, Universiti Utara Malaysia. Collaboration With: Pusat Kerjasama Universiti-Industri Universiti Utara Malaysia
Uncontrolled Keywords: Customers satisfaction, Global Positioning System tracking, Innovation postage
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Technology Management & Logistics
Depositing User: Dr. Adam Mohd Saifudin
Date Deposited: 14 Nov 2016 00:59
Last Modified: 14 Nov 2016 00:59
URI: http://repo.uum.edu.my/id/eprint/19374

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