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The influence of perceived system quality and perceived information quality towards continuance intention of tax e-filing system in Malaysia


Chandra, Punitha and Ibrahim, Amlus and Jamaludin, Fathirah and Amlus, Mohamad Harith (2015) The influence of perceived system quality and perceived information quality towards continuance intention of tax e-filing system in Malaysia. In: AGBA's 12th Annual World Congress, November 16 --19, 2015, University of Malaysia Pahang, Kuala Lumpur Campus, Malaysia.

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Abstract

In this twenty first century, organizations are competing each other‘s to survive in this globalization arena.Not only organizations, government sectors of each countries also facing challenges and keep on finding the best ways to provide the better government services to their citizens. For that government agencies increasingly explore and giving priority for information and communication technologies (ICTs) to improve, advanced the delivery and dissemination of government services and information (Azmi,Kamarulzaman, & Hamid, 2012; Chen, 2010) by using internet as a powerful tool to deliver government services via electronic means (Wangpipatwong, Chutimaskul, & Papasratorn, 2009) to the benefits of citizens and organizations.As the tremendous growth of internet users worldwide (Internet World Statistics, 2013), affordability and accessibility of ICT (Ahmad, Markkula, & Oivo, 2013) offers government a new medium to reach their citizens (Ahmad et al., 2013) and transformed the delivery of services from traditional services (manual method) to electronic means (Satapathy, Mahapatra, Patel, Biswas, & Mishra, 2014).Thus, to cater the citizens' needs and to take priority of speedy growth of internet popularity government launches electronic government (e-government) services (Vathanophas, Krittayaphongphun, & Klomsiri, 2008) for the benefits of citizens and government.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: e-Government, e-Filing, Continuance Intention, Perceived System Quality, Perceived Information Quality
Subjects: H Social Sciences > HJ Public Finance
Divisions: School of Technology Management & Logistics
Depositing User: Dr. Amlus Ibrahim
Date Deposited: 14 Nov 2016 06:51
Last Modified: 07 Dec 2016 07:35
URI: http://repo.uum.edu.my/id/eprint/19442

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