Soesanto, Rayinda P. and Andrawina, Luciana and Pertiwi, Indriani Rezki and Kurniawati, Amelia (2016) Relationship of knowledge management cycle and the performance from human, customer and organizational perspective. In: Knowledge Management International Conference (KMICe) 2016, 29 – 30 August 2016, Chiang Mai, Thailand.

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Abstract

Knowledge is a main essential for any companies, because in the knowledge based era, the knowledge itself became the source of competitive advantage. The performance of knowledge management can be measured from the intellectual capital. Intellectual capital is not useful unless it can create some value to the company.Most measurement systems are based on measures of physical and tangible items, this is became problematic when measuring the knowledge management cycle performance in company because the knowledge is intangible assets.This research purpose is to find the relation between the knowledge management cycle and performance.In this research three perspective are used, which are human, customer and organizational perspective. From the data collection, it is known that the KM performance affect the development of all perspective. From the result of this research, the result can be used as knowledge for the company to plan and make better strategic for gaining better competitive advantage.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN: 978-967-0910-19-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords:	KM Process, Knowledge Management, Human Perspective, Organizational Perspective, Customer Perspective.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Computing
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	30 Nov 2016 08:02
Last Modified:	30 Nov 2016 08:02
URI:	https://repo.uum.edu.my/id/eprint/20132

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