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Impediments to e-governance and service delivery in the Nigerian public sector


Salisu, Shehu Jafaru and Umaru, Abdullahi Tanko and Madu, Abdulrazak Yuguda (2016) Impediments to e-governance and service delivery in the Nigerian public sector. In: International Conference on Government & Public Affairs 2016 (ICOGPA2016), October 5th - 6th, 2016, School of Government, Universiti Utara Malaysia (UUM), Sintok, Kedah, Malaysia.

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Abstract

In the present globalised world, E-Governance is increasingly becoming citizens - centred particularly in the delivery of government services to its public.In classical traditions and as accepted norm both government and Non -Governmental Organizations exist to offer citizens the means to directly or indirectly participate with a view to improving the quality of governance through service delivery.In Nigeria the attempt in the experience to make this possible has been characterized by obstacles.Hence such efforts have met certain critical impediments so that despite efforts towards realising the desired objectives of e-government as a tool for service delivery to the public sector such seems not to have been achieved, apparently, because of the fact that adult literacy level is low and issues of poor power supply are prevalent among others.The objective of the paper is to examine the impediments to e – governance and service delivery in the public sector in Nigeria.The paper recommends that the government should initiate and implement a pilot programme to explore the effectiveness of e-government in service delivery in the Public sector in Nigeria.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-44661-7-6 Organized by: School of Government, Universiti Utara Malaysia (UUM), Sintok, Kedah, Malaysia.
Uncontrolled Keywords: Citizens - Centred, Non - Governmental Organisations, Literacy Level, Power Supply
Subjects: H Social Sciences > HJ Public Finance
Divisions: School of Government
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 21 Dec 2016 02:24
Last Modified: 21 Dec 2016 02:24
URI: http://repo.uum.edu.my/id/eprint/20408

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