Abubakar, Hamisu Ibrahim and Hashim, Nor Laily and Hussain, Azham (2016) Usability evaluation model for mobile banking applications interface: model evaluation process using experts’ panel. Journal of Telecommunication, Electronic and Computer Engineering, 8 (10). pp. 53-57. ISSN 2180-1843

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Abstract

Many of the existing usability evaluation models for mobile applications have not been evaluated to determine its usefulness, accuracy and applicability in to the real world environment. This may not provide confidence on the side of the evaluator and the results may not be comprehensive and valid.A model for evaluating the usability of mobile banking applications interface is developed in response to usability practitioners and mbanking applications developers’ needs. The experts implemented the model using various m-banking application platforms through heuristic evaluation method. A list of predefined validation measures were used by the experts’ in order to determine the accuracy and applicability of the proposed model.The results show that the model is useful, accurate and can be used for evaluating the usability of m-banking applications interface. Therefore, this paper will benefit both the research community and the usability practitioners towards better understanding of model validation process.

Item Type:	Article
Uncontrolled Keywords:	Evaluation Process; Experts' Model Evaluation; Mobile Banking;
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:	School of Computing
Depositing User:	Dr. Nor Laily Hashim
Date Deposited:	04 Jan 2017 01:44
Last Modified:	04 Jan 2017 01:44
URI:	https://repo.uum.edu.my/id/eprint/20529

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