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Usability evaluation of M-banking application: a review of empirical studies


Abubakar, Hamisu Ibrahim and Hashim, Nor Laily and Hussain, Azham (2016) Usability evaluation of M-banking application: a review of empirical studies. Advanced Science Letters, 22 (5). pp. 1105-1110. ISSN 1936-6612

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Abstract

Many usability factors for measuring the overall interactions of mobile applications have been introduced in the literatures, yet such usability factors are not adequately used in the aspect of m-banking application.Literature on usability evaluation of m-banking application is very limited in the database and this makes usability evaluation more challenging.A new research agenda on this emerging technology needs to be addressed substantially in order to fill the existing gap. The key point of this paper is to review empirical studies on usability evaluation of m-banking application and related area.This study was conducted based on numerous databases to condense the omission of relevant studies.Many journals and conference proceedings from higher ranking publications on usability studies were critically examined and reviewed.The results show that many usability factors used are more of general and not appropriate to m-banking application.This reveals that more studies are needed in the aspect of producing appropriate usability factors of m-banking application evaluation.

Item Type: Article
Uncontrolled Keywords: Evaluation; M-Banking; Usability; Usability Factors
Subjects: Q Science > Q Science (General)
Divisions: School of Computing
Depositing User: Dr. Nor Laily Hashim
Date Deposited: 09 Jan 2017 08:00
Last Modified: 09 Jan 2017 08:00
URI: http://repo.uum.edu.my/id/eprint/20585

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