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An incremental approach to maintenance: its influence on the success of expert system


Abu Bakar, Nur Azzah and Siraj, Fadzilah (2010) An incremental approach to maintenance: its influence on the success of expert system. In: Second International Conference on Computational Intelligence, Modelling and Simulation (CIMSiM), 2010, 28-30 Sept. 2010, Bali, Indonesia.

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Abstract

The difficulty of maintenance has been stated as among the factors contributing to the abandonment of many commercial expert systems.Ripple down rules approach to knowledge acquisition and representation has made maintenance of such system easier and less expensive.This paper presents the insight gained from four healthcare organizations which are currently using Lab Wizard, an expert system which has been incorporated with ripple down rules technology.It is the findings from the work in progress to establish the factors leading to a long-term success of commercial expert systems. Qualitative data are gathered using case study approach, and analyzed using NVivo 8.The result shows that less difficult maintenance is one of the critical factors which can influence the success of expert system in routine use.

Item Type: Conference or Workshop Item (Paper)
Additional Information: INSPEC Accession Number: 11776552
Uncontrolled Keywords: expert systems; knowledge acquisition; expert system maintenance; success factor.
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: School of Computing
Depositing User: Mrs. Nur Azzah Abu Bakar
Date Deposited: 17 Jan 2017 08:14
Last Modified: 17 Jan 2017 08:14
URI: http://repo.uum.edu.my/id/eprint/20627

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