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The importance of human capital perspective in the learning management system (LMS) decision making process at universities

Khairudin, Norhaiza and Khairudin, Rozainee and Abdul Hamid, Mohd Noor and Hancock, Phillip and McGill, Tanya and Ahmad Zamani, Zainah (2016) The importance of human capital perspective in the learning management system (LMS) decision making process at universities. Jurnal Psikologi Malaysia, 30 (2). pp. 102-113. ISSN 2289-8174

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This research examined how managers in universities incorporate non-financial measures in their Learning Management Systems decision-making processes and particularly focused on the importance of the Human Capital perspective in LMS decision making processes. A mixed-methods approach to data collection was used involving both interviews and questionnaires. The qualitative data from the interviews were coded and analysed. A descriptive coding method using thematic analysis was used for the data coding. The qualitative data were analysed using an inductive approach where the categories of criteria and indicators were not determined before the interview. The participants in this research were five members of LMS decision-making teams at two different universities in Australia and 24 participants from different universities in Malaysia who were involved in LMS decision- making processes at their universities. The results of this research indicated that there was substantial support for using a multi-dimensional decision making model among IT decision makers at universities, particularly the Human Capital perspective and they believed that Human Capital measures are important and should be considered in a LMS decision making process.The research has both implications for theory and for practitioners where it contributes to the knowledge on LMS decision making in universities and IT decision making in general, and also in improving actual decision making practices.

Item Type: Article
Uncontrolled Keywords: Human capital, human perspective in decision making, learning management systems, elearning, information systems investments
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
Depositing User: Mrs. Norhaiza Khairudin
Date Deposited: 08 Feb 2017 01:35
Last Modified: 08 Feb 2017 01:35
URI: http://repo.uum.edu.my/id/eprint/20882

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