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Job characteristics, work involvement, and job performance of public servants

Johari, Johanim and Yahya, Khulida Kirana (2016) Job characteristics, work involvement, and job performance of public servants. European Journal of Training and Development, 40 (7). pp. 554-575. ISSN 2046-9012

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Purpose: The primary purpose of this study is to assess the predicting role of job characteristics on job performance. Dimensions in the job characteristics construct are skill variety, task identity, task significance, autonomy and feedback.Further, work involvement is tested as a mediator in the hypothesized link. Design/methodology/approach: A total of 256 public servants reported on their job characteristics and work involvement while supervisory ratings were used to assess their level of job performance. SPSS version 14 and AMOS 16 were used for statistical analyses of the data.A hypothesized structural equation model was tested to examine both direct and indirect influence of job characteristics on job performance.Findings: The findings revealed that task significance and feedback significantly influence job performance and the relationships are mediated by work involvement. Skill variety, however, has a significant and direct influence on public servants’ job performance.Research limitations/implications: The research results have provided support for the key theoretical propositions.Specifically, this study has managed to substantiate some empirical evidences in partial support of the job characteristics theory.Practical implications: As for practical implication, the significant and positive impact of skill variety, task significance and feedback on job performance suggests the importance of these job characteristics dimensions in promoting high level of job performance among public servants.Originality/value: This study aims to provide additional empirical evidence in support of the job characteristics theory.The theoretical framework of this study managed to substantiate empirical evidence in partial support of the job characteristics theory.

Item Type: Article
Uncontrolled Keywords: Malaysia, Public sector, Job characteristics, Job performance, Public servants, Work involvement
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Business Management
Depositing User: Dr. Johanim Johari
Date Deposited: 02 Mar 2017 02:38
Last Modified: 02 Mar 2017 02:38
URI: http://repo.uum.edu.my/id/eprint/21265

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