Glood, Salih Hajem and Sheik Osman, Wan Rozaini and Mohd Nadzir, Maslinda (2016) The effect of civil conflicts and net benefits on m-government success of developing countries: a case study of Iraq. Journal of Theoretical and Applied Information Technology, 88 (3). pp. 541-552. ISSN 1992-8645

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Abstract

Information and communication technologies (ICTs) are playing an important role in the advancement of society.ICTs served as one of the main resources for promoting products and services, for delivering and broadcasting information, and also for connecting organizations and communities together in terms of better interaction and better communicational possibilities.Therefore, several governments seeking to establish IS projects by exploiting the modern of ICTs.The mobile government (mG) system is one of the important IS projects provided by governments to improve the quality of life, through enhancing the delivery of information or services to citizens.The ratio of use of mG services in developing countries, especially in rural areas, is still quite low and Iraq is not an exception. Despite of Iraq is the highest mobile penetration rate amongst 34 countries, the use of mG services amongst citizens in Iraq is lower than expected compared to the amount of money spent on this projects. Moreover, providing mobile government (mG) services alone did not guarantee success of mG without releasing the benefits of using mG services, especially in rural areas.Net benefits are considered a critical phenomenon for the success of any IS, and mG is not far from this issue.Thus, this study aims to investigate the contributing factors mG success in the Iraqi context, where literature in this field of research is lacking.Quantitative data were collected from Iraqi citizens in rural areas. Structural equation modeling was used to test the relationships between constructs. Results show that information quality has appositive effect on the use of mG, whereas the use of mG has a strong effect on net benefits of mG services. The moderating effect of civil conflicts between the use and net benefits of mG is supported negatively. The results imply that service providers need to deliver quality information and quality service to facilitate the users’ post-adoption usage of mG services under stable environment.

Item Type:	Article
Uncontrolled Keywords:	Civil Conflicts, Mobile Government, Net Benefits, Rural Areas, Evaluation IS Success
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Computing
Depositing User:	Prof. Madya Wan Rozaini Sheik Osman
Date Deposited:	19 Apr 2017 08:07
Last Modified:	19 Apr 2017 08:07
URI:	https://repo.uum.edu.my/id/eprint/21727

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