Adamu, Idris Yahaya and Abdul Rahim, Ahmad Khilmy and Hamed, Abu Bakar (2017) Ethical dispute control in Islamic banking relationship. IOSR Journal of Economics and Finance, 08 (01). pp. 72-77. ISSN 2321-5925

Full text not available from this repository. (Request a copy)

Abstract

This paper examines application of ethical practice in conflict management process in Islamic banking relationship.The paper used interpretive qualitative research, based on current practice of Jaiz Islamic bank in Nigeria.Data were gathered from Jaiz Islamic bank staff, through semi structured interview.The findings show that, Jaiz Islamic bank managers uses Sulh (conciliation and compromise) more than Mushawarah (consensus building) approach, once disagreements occur.If conflict escalates, they preferably employ non-binding arbitration process using experts like Fatawal-mufti and or CBN than arbiter judge (court annexed).Managers expresses their opposition to any form of court litigation, rather, they prefer out of court settlement to settle dispute, due to resultant effect of court litigation on business relationship continuity.Jaiz Islamic bankers therefore, are found to be innovative in conflict management in all customer related issues.The study contributes to literature of dispute control by effectively resolving dispute issues at less cost.

Item Type:	Article
Uncontrolled Keywords:	Dispute control, conciliation, mediation, arbitration, litigation, Islamic banking.
Subjects:	B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc H Social Sciences > HG Finance
Divisions:	Islamic Business School
Depositing User:	Dr. Ahmad Khilmy Abdul Rahim
Date Deposited:	30 Apr 2017 03:13
Last Modified:	30 Apr 2017 03:13
URI:	https://repo.uum.edu.my/id/eprint/21902

Actions (login required)

View Item