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Strategies for information communication and technology (ICT) adoption in rural areas


Ibrahim, Huda and Yusop, Nor Iadah and Md Dahalin, Zulkhairi and Abd Ghani, Nor Farzana (2010) Strategies for information communication and technology (ICT) adoption in rural areas. In: Proceedings Knowledge Management 5th International Conference 2010 "Knowledge Management Theory, Research and Practice", 25-27 May 2010, Kuala Terengganu, Malaysia. UUM College of Arts and Sciences, Sintok, pp. 7-13. ISBN 9789832078395

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Abstract

ICT has been recognized as a powerful tool for a country's development. The focus of the study is to identify the current level of ICT adoption in the rural areas, the challenges the local agencies faced in delivering public services, and to recommend next course of action to improve the adoption of ICT Twenty-two villages were involved in the study with total of 922 respondents. Fieldworks were carried out involving questionnaires and interviews. The findings show that ICT adoption in the rural communities is still very minimal and at its early stage. The use of computer and internet is quite low, and their awareness on public online applications is very minimal. Among the challenges faced by the local government agencies are: (i) limited manpower to support the operation, (ii) problems when dealing with customers, (iii) lack of cooperation from the community, and (iv) limited resources. They are also insrances where the agencies face with infrastructural problems such as interruption of network services. To enhance ICT adoption in rural areas and to increase the public services delivery, some recommendations are put forth as strategies to be carried out by the state government.

Item Type: Book Section
Additional Information: Organised by Applied Science Field, UUM CAS, Universiti Utara Malaysia
Uncontrolled Keywords: ICT Adoption, ICT strategy, rural areas
Subjects: T Technology > T Technology (General)
Divisions: College of Arts and Sciences
Depositing User: Prof. Dr. Zulkhairi Md Dahalin
Date Deposited: 20 Feb 2011 08:38
Last Modified: 22 Feb 2011 06:26
URI: http://repo.uum.edu.my/id/eprint/2205

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