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Factors influencing passengers' intention to use ETS train in Malaysia


Teh, Jason Q Mun and Bong, Wendy Sin Yee and Chalaya, Thanasegaran and Mohd Sharif, Kamal Imran (2017) Factors influencing passengers' intention to use ETS train in Malaysia. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.

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Abstract

The number of private vehicle in Malaysia has increased every year, it cause air quality of Malaysia became unhealthy due to the increasing of vehicle emission.The increasing of private vehicle with the limited road space in Malaysia will cause congestion especially during public holidays and peak hours. Government of Malaysia are encourage the citizens to use the public transport. We believe that the increasing the use of public transport and reduction of private vehicle use in Malaysia will improve the air quality in Malaysia. The research examined the factors that influences passenger’ intention to use ETS train in Malaysia. The factors are service quality, satisfaction, and switching cost.Approximately 400 rail transport passengers in Malaysia are chosen to complete the questionnaire provided.The results of this research are used to develop awareness among citizens Malaysia and encourage them to use the rail transport in Malaysia.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-967-0910-37-6 Organized by: School of Technology Management & Logistics, Universiti Utara Malaysia
Uncontrolled Keywords: private vehicle, public transport, ETS train, intention, service quality, satisfaction, switching
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: School of Technology Management & Logistics
Depositing User: Mr. Kamal Imran Mohd Sharif
Date Deposited: 13 Jul 2017 01:00
Last Modified: 13 Jul 2017 01:00
URI: http://repo.uum.edu.my/id/eprint/22640

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