Choo, Han Yau and Lee, En Shin and Lok, Yee Peng and Ng, Shi Hui and Mohd Razali, Nurul Aimi Saleha and Ahmad, Azhar (2017) Wastes exist in library services. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.

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Abstract

Lean is a philosophy that deals with the waste that exists in between the customers and service providers.Due to its importance, it is highly critical that the study on this field at UUM library is conducted. Referring to the study, this article reflects critical outcomes in view of the following objectives, which are: (1) to identify the agreement level of waste in UUM library and (2) to analyze the issues regarding waste existed in library comparing across all the demographic factors.This study proceeded with the quantitative approach via a survey on 120 of UUM students.The results from the survey that analyzed by SPSS had showed significant differences on the student’ perception in view of the variable involved in the study.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN 978-967-0910-37-6 Organized by: School of Technology Management & Logistics, Universiti Utara Malaysia
Uncontrolled Keywords:	lean, waste, library services
Subjects:	Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Divisions:	School of Technology Management & Logistics
Depositing User:	Mr. Azhar Ahmad
Date Deposited:	27 Jul 2017 01:01
Last Modified:	27 Jul 2017 01:01
URI:	https://repo.uum.edu.my/id/eprint/22679

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