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Level of student's satisfaction in cafeteria Inapan Siswa Bank Muamalat


Radzuan, Kamaruddin and Khor, Ee Thing and Koh, Hui Chuin and Lau, Suet Yee and Liew, Mei Mei and Loh, Hoay Yuan (2017) Level of student's satisfaction in cafeteria Inapan Siswa Bank Muamalat. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.

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Abstract

On-campus foodservices were the first choice for university students to dine in.Therefore, to maintain students’ level of satisfaction for on-campus foodservice, university foodservice have to be monitored and improve periodically.This study will discuss about the issues of unhealthy food, price not standardized and hygiene problem.This study highlights 2 outcomes in the view of the following objectives (1) determine the student satisfaction level on cafeteria services at cafeteria Inapan Siswa Bank Muamalat (2) determine the important factor of student satisfaction on cafeteria services at cafeteria Inapan Siswa Bank Muamalat.The data was collected through a questionnaire survey that targeting students from UUM that majority stay at route C, and analyse with SPSS v.21 statistical techniques. The results of descriptive analysis shown that overall of student satisfaction level on cafeteria is not satisfied and it concluded that the important factor of student satisfaction are cleanliness, customer service, price and food quality. Studies on these cafeteria only the beginning and researcher shall do future research for other cafeteria in UUM too to ensure that the all cafeteria in UUM able to deliver high degree of service quality

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-967-0910-37-6 Organized by: School of Technology Management & Logistics, Universiti Utara Malaysia
Uncontrolled Keywords: student satisfaction, service quality, cafeteria, foodservice
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
T Technology > TX Home economics
Divisions: School of Technology Management & Logistics
Depositing User: Mr. Kamaruddin Radzuan
Date Deposited: 25 Jul 2017 07:46
Last Modified: 25 Jul 2017 07:46
URI: http://repo.uum.edu.my/id/eprint/22692

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