Teow, Boon Xin and Nordin, Norani (2017) Analysis of lean management implementation in service sector. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.

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Abstract

This study is about the analysis in the Lean management implementation in the service sector.This study looks into the wastes that created within the service industry and how the Lean Service could be applied to eliminate the wastes and reducing costs.The objective of this research is to understand the wastes within the service sector and thus identify Lean tools and techniques that applicable in the service sector. For that, in depth interview was developed as the main instrument for data collection. The interview was done to Company A.As the results, this study could contribute to eliminate the wastes within the service sector by implementing several applicable Lean tools and techniques.Besides that, the implementation of Lean in service enables to provide non value added during the process, reducing the costs and thus achieve the satisfaction of customers.It is recommended that future study to make a comparative study in investigating the suitable Lean tools and techniques for specific service industry.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN 978-967-0910-37-6 Organized by: School of Technology Management & Logistics, Universiti Utara Malaysia
Uncontrolled Keywords:	lean management, lean service, lean tools and techniques
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > TS Manufactures
Divisions:	School of Technology Management & Logistics
Depositing User:	AP Dr. Norani Nordin
Date Deposited:	25 Jul 2017 09:27
Last Modified:	25 Jul 2017 09:27
URI:	https://repo.uum.edu.my/id/eprint/22707

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