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Sharia compliance service quality metrics for e-commerce: An exploratory analysis


Ribadu, Mohammed Bashir and Wan Ab. Rahman, Wan Nurhayati (2017) Sharia compliance service quality metrics for e-commerce: An exploratory analysis. In: 6th International Conference on Computing & Informatics (ICOCI2017), 25 - 27 April 2017, Kuala Lumpur.

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Abstract

Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foster e-commerce use, user satisfaction and net benefits for the over 1.8 billion Muslims globally. By deducing extant e-commerce service quality metrics from literature and harnessing the opinion of Sharia compliance scholars/experts, an integrative Sharia compliance service quality metrics for e-commerce are proffered. Fundamentally, Sharia compliance assurance of e-commerce systems is found to be an essential service quality metric that will ensure Muslim consumer trust, use, user satisfaction and net benefits from e-commerce.Whereas, conventional e-commerce service quality best practices that are aimed at enhancing the welfare and devoid of Sharia violations are also deemed important service quality metrics for Sharia compliance. Because, providing pre-sale, during the sale and post-sale support services are vital in ensuring the Sharia obligation of eliminating uncertainties, risk, losses, displeasure and discord emanating from e-commerce.

Item Type: Conference or Workshop Item (Paper)
Additional Information: eISSN 2289-7402 e-ISBN 978-967-0910-33-8 Organized by: School of Computing, Universiti Utara Malaysia Sintok.
Uncontrolled Keywords: Sharia compliance, e-commerce, service quality, Sharia compliance assurance, Muslim consumers
Subjects: B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc
T Technology > T Technology (General)
Divisions: School of Computing
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 27 Jul 2017 02:01
Last Modified: 27 Jul 2017 02:01
URI: http://repo.uum.edu.my/id/eprint/22856

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