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The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result


Ahmad, Md Fauzi and Chan, Jessica Siew Yin and Muhd Nor, Nik Hisyamudin and Chan, Shiau Wei and Abdul Hamid, Norhadilah and Ahmad, Ahmad Nur Aizat and Abdul Rahman, Nor Aida and Mohd Nawi, Mohd Nasrun (2018) The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result. International Journal of Supply Chain Management (IJSCM), 7 (3). pp. 101-106. ISSN 2050-7399

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Abstract

Total Quality Management (TQM) is an important management tool for continuous improvement in an organization for enhancing their performance.TQM tools are very essential in supporting TQM activities.However, small and medium enterprises (SMEs) have inadequate resources and awareness of motivation for implementing TQM tools in their companies.Hence, the purpose of this study is to identify the extent level of TQM tools and to examine the relationship between TQM tools and organisational performance.Hypotheses have been developed by identifying twenty TQM tools which considered vital in TQM implementation.400 questionnaires have been distributed through random sampling in final study.Finally, 80 questionnaires were received or 25.0% response rate for final study.The study result shows that the extent level in TQM tools is in high and moderate level.Furthermore, there is a significant relationship between TQM tools and organisational performance in SMEs. However, the relationships are in moderate and low level.The study is important for SMEs to gain insight on the effect of TQM practices towards TQM tools in organizational performance and identify the most important tools and techniques for their companies in future implementation.

Item Type: Article
Uncontrolled Keywords: Total Quality Management, SMEs, organisation performance, TQM tools
Subjects: H Social Sciences > HB Economic Theory
Divisions: School of Technology Management & Logistics
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 10 Jul 2018 02:06
Last Modified: 10 Jul 2018 02:06
URI: http://repo.uum.edu.my/id/eprint/24399

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