Ngah, Kamarudin and Noordin, Nazri and Aminuddin, Adnan (2017) Business Communities Satisfaction on Waste Management, Cleanliness, Drainage and Culverts in Sungai Petani. In: 6TH INTERNATIONAL CONFERENCE ON PUBLIC POLICY AN0 SOCIAL SCIENCE (ICOPS 2017) "ICOPS 2017: EXCELLING THE CHALLENGE OF CHANGE" 8TH - 9TH MARCH 2017 Universiti Teknologi MARA Kedah, Malaysia, 8-9 March 2017, Universiti Teknologi Mara Merbok Kedah.

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Abstract

In Malaysia, there has been growing media attention on cases of public sector customer grievances, especially at the local government level. The response has been pushed due to poor delivery services in local affairs. Thus, the study is presents to determine to what extent business communities satisfy in municipal services such as waste management, cleanliness, culverts and drainage in Sungai Petani. The findings in this study is derived from quantitative method and based on the 90 respondents. From the study, the findings show that business community respondents have a positive association with municipal services offered by the council. For the policy recommendations, the genuine service improvement is sought alongside perceived satisfaction something more is required to improve and clear signalling of public complaint system in local affairs especially when dealing in waste management, cleanliness, drainage and culverts affairs. In future research, the terms of engagement between all parties should be concerned such the government, private and voluntary sectors, service providers and private citizens for the greater satisfaction.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Business, Community, Satisfaction, Local Government, Municipal Services, Service Quality.
Subjects:	H Social Sciences >
Divisions:	College of Law, Government and International Studies
Depositing User:	Mr. Che Hasan Hashim
Date Deposited:	11 Dec 2018 02:35
Last Modified:	11 Dec 2018 02:35
URI:	https://repo.uum.edu.my/id/eprint/24999

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