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An Empirical Study of E-Commerce: Factors Influencing the Intention to Use among Generation Y

Hussein, Zuhal (2016) An Empirical Study of E-Commerce: Factors Influencing the Intention to Use among Generation Y. In: 3rd Annual ECoFI Symposium 2016, 18-19 Dicember 2016, Universiti Utara Malaysia,Kedah.

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At present, generation Y represents the most population in the world and their acceptance either as consumers, users or clients plays a significant and important role in making the business world doomed or brighter. Therefore, their behaviour plays the most important role in ensuring e-commerce does well and making the online business industry grow tremendously. Yet, little is known about the intention among generation Y with regards to e-commerce. This study aims to identify the factors influencing the intention to use e-commerce among generation Y. A total of one hundred and twenty respondents of generation Y were recruited in this study through convenience sampling at Kota Bharu city. This quantitative study using survey as a method of data collection and a questionnaire was distributed to the respondents to fill. The respondents were asked for consent before proceeding with the survey, in order to ensure that the ethical consideration was taken into account while conducting the study. Data were analysed using Pearson correlation and multiple regression analysis. Findings revealed that trust and online fraud had a positive and significant relationship with consumer intention, and they were significantly affecting the intention of generation Y. This study would suggest that the online business companies and e-commerce technologies should consider focusing on these variables in the development and implementation of a strategy to attract and retain buyers in the future.

Item Type: Conference or Workshop Item (Paper)
Additional Information: eISBN 9789834372026
Uncontrolled Keywords: Intention, Generation Y, online fraud, Trust
Subjects: H Social Sciences > HB Economic Theory
Divisions: School of Economics, Finance & Banking
Depositing User: Mr. Che Hasan Hashim
Date Deposited: 11 Dec 2018 02:37
Last Modified: 11 Dec 2018 02:37
URI: http://repo.uum.edu.my/id/eprint/25118

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