A. Jalil, Emy Ezura and Kok, Chai Ceok and Siew, Suk Ling and Hoe, Cheon Yew (2017) Online shopping behaviour and logistics compentencies. In: International Business Management Conference (IBMC 2017), 3-4 December 2017,, Adya Hotel Langkawi, Kedah, Malaysia.

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Abstract

Online shopping is growing more rapidly and globally. With the development of Internet, the competition between online retailers has evolved to competition between logistics service providers (LSPs). This paper presents the relationship between consumers’ online shopping behaviour and logistics competencies of LSPs to covering the shortcomings of previous studies that did not examine specific factors, especially logistics factors that influence online shopping behaviour. In this study, there are five dimensions of logistics competencies which consist of order accuracy, order condition, timeliness; visibilities as well as reverse logistics have been adopted. And the studies focused on millennial consumers (university students) were used as respondents. As a result, the findings indicated that order accuracy is the most important variable in influencing online shopping behaviour. Likewise, other logistics variables such as order condition, timeliness, visibility and reverse logistics are considered relevant to online shopping behaviour.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN: 978-967-14841-4-2
Uncontrolled Keywords:	Online Shopping, Logistics Service Providers, Online Shopping Behaviour, Logistics Competencies.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Technology Management & Logistics
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	24 Feb 2019 02:01
Last Modified:	24 Feb 2019 02:01
URI:	https://repo.uum.edu.my/id/eprint/25635

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