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Moderating effect of BSN banking agent towards the financial inclusion performance of BSN: a conceptual overview

A Malek, Bahiah and Mohtar, Shahimi and Ariffin, Ahmad Shabudin (2017) Moderating effect of BSN banking agent towards the financial inclusion performance of BSN: a conceptual overview. Journal of Advanced Research in Business and Management Studies, 7 (1). pp. 79-90. ISSN 2462-1935

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Abstract

This paper conceptualizes the moderating effect of BSN Banking Agent towards the Financial Inclusion Performance of BSN. Based upon the Agent theory, it highlights on the four related variables namely: agent characteristics, liquidity, security and Product Services and the relation amongst the variables in focus that contributes to promising business performance. Hence, an ability to conceptualize, observe and give due recognition to the possible relation amongst these variables in question by the prospective employees of BSN in Malaysia in three departments which are: Banking beyond Branches, Operation and Compliance as they are allies directly with the agents. With recruiting the agents could bring an insightful engagement for the betterment of the financial inclusions business performance of BSN.

Item Type: Article
Uncontrolled Keywords: BSN Banking agent, financial inclusion, banking beyond branches, Operation and Compliance
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 04 Apr 2019 06:47
Last Modified: 04 Apr 2019 06:47
URI: https://repo.uum.edu.my/id/eprint/25845

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