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The factor affecting Malaysian citizens satisfaction with open government data

Ahmed, Mohammed Shihab and Mahmuddin, Massudi and Mahat, Nor Idayu (2017) The factor affecting Malaysian citizens satisfaction with open government data. Journal of Engineering and Applied Sciences, 12 (15). pp. 3843-3846. ISSN 1816-949X

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Open data can be traced to various initiatives like freedom of information, transparency and participation, data exchange, reuse of public sector information, open access, open source and open government. This study suggests a different approach in assessing the variables of citizens satisfaction in open government data in Malaysia. Based on a thoroughly researched secondary data, this conceptual paper suggests a framework integrating the so far incoherent frameworks as proposed by previous researchers. Emanating from this eclectic and chronological literature review, the study will also propose further missing links that need to be included in the proposed integrated framework. Based on this holistic framework in a future study, the researchers will explain a sustainability index of citizens satisfaction in open data which will be tested empirically in the study. In fact from the proposed integrated framework in total five vital factors/aspects of open government data issues are likely to have an impact on Malaysian citizens satisfaction. User behavioral intention variables will play an intervening or mediating role in the framework.

Item Type: Article
Uncontrolled Keywords: Satisfaction citizens, Malaysia, open government data, Expectation Confirmation Theory (ECT)
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: School of Computing
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 18 Apr 2019 01:29
Last Modified: 18 Apr 2019 01:29
URI: http://repo.uum.edu.my/id/eprint/25956

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