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Relationship between lean practices, soft total quality management and innovation skills in Lebanese hospitals


Aoun, Malak and Hasnan, Norlena and Al Aaraj, Hassan (2018) Relationship between lean practices, soft total quality management and innovation skills in Lebanese hospitals. Eastern Mediterranean Health Journal, 24 (03). pp. 269-276. ISSN 10203397

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Abstract

Background: Lean practices are critical to eliminate waste and enhance the quality of healthcare services through different improvement approaches of total quality management (TQM). In particular, the soft side of TQM is used to develop the innovation skills of employees that are essential for the continuous improvement strategies of hospitals. Aim: The main objective was to study the relationship between lean practices, soft TQM and innovation skills in Lebanese hospitals. Methods: A quantitative methodology was applied by surveying 352 employees from private and public hospitals in Lebanon. The primary collected data were valid and reliable when analysed by SPSS and AMOS software as a part of structural equation modelling. Results: Lean practices significantly influenced the innovation skills; however, soft TQM did not mediate this relationship because it was not well implemented, especially at the level of people-based management and continuous improvement. Conclusion: This study has implications for healthcare practitioners to make greater efforts to implement lean practices and soft TQM. Future studies are suggested to highlight different challenges facing quality improvement in the Region.

Item Type: Article
Uncontrolled Keywords: Quality managament, Lebanon, hospitals, innovation
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Technology Management & Logistics
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 11 Sep 2019 06:17
Last Modified: 11 Sep 2019 06:17
URI: http://repo.uum.edu.my/id/eprint/26386

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