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The description of fast food employees' job involvement

Omar, Muhamad Saufiyudin and Ahmad, Rozila and Mustaffa, Che Su (2019) The description of fast food employees' job involvement. Journal of Tourism, Hospitality and Environment Management, 4 (13). pp. 1-8. ISSN 0128-178X

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Employees’ job involvement is crucial in determining the success of an organization. However, studies related to employees’ job involvement in Malaysian fast food restaurants are still limited. Therefore, the purpose of this study is to describe the job involvement of fast food employees of restaurants in Wilayah Persekutuan Kuala Lumpur and Selangor, Malaysia. A quantitative study was conducted, and questionnaires were distributed to 688 fast food employees. Result reveals that most of the fast food employees are moderately involved in their job. This is probably due to the nature of the fast food industry that requires a repetitive job, long working hours, provides low job security, and less competitive work. Additionally, moderate job satisfaction, uncomfortable working environment, and tasks overload are also factoring that are considered to be influencing moderate job involvement in this study. This implies that organizations need to encourage their employees to become more involved in their job in the future to improve employees’ satisfaction and performance.

Item Type: Article
Uncontrolled Keywords: Job Involvement; Fast Food Employees; Malaysia
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Multimedia Technology & Communication
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 14 Oct 2019 00:44
Last Modified: 14 Oct 2019 00:44
URI: http://repo.uum.edu.my/id/eprint/26443

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