Ahmad, Rozila and Mustaffa, Che Su and Mohd Shariff, Nurhazani and Zainol, Noor Azimin and Rashid Radha, Jasmine Zea Raziah Radha and Abdul Razak, Roshita (2019) Menangani isu kebergantungan yang tinggi terhadap pekerja asing melalui pelaburan sumber manusia: ulasan karya. Journal of Hospitality and Networks, 1. pp. 71-76. ISSN 2637-143X

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Abstract

Due to labour shortages and increasing labour cost, many hotels have employed foreign labour. However, some five-star hotels continue to employ the local workers. Although the employment of foreign labour helps to fill job vacancies, the over flooding of foreign labour is detrimental to Malaysia’s economy, social tranquillity, national peace and political stability. This paper reviews articles on foreign labours, human capital investment and compensation. Past studies found that a well-designed and implementation of job-skill training improves corporate profits and create shareholder’s value as increased human capital leads to customer satisfaction. Human capital refers to employee’s knowledge, experience, professional competency and cognitive ability. High investment in human capital is essential to service firms that provide customize service and seek to compete based on their services. To secure their investment, luxury hotels provide an effective compensation plan that includes internal and external equity.

Item Type:	Article
Uncontrolled Keywords:	Human resource investment, Human capital, Training, Compensation, Hotel
Subjects:	G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions:	School of Tourism, Hospitality and Event Management
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	02 Dec 2019 07:44
Last Modified:	02 Dec 2019 07:44
URI:	https://repo.uum.edu.my/id/eprint/26617

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