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Developing a fully function of e-transaction framework towards digital local government services


Wallang, Muslimin and Shariffuddin, Mohd Dino Khairri (2019) Developing a fully function of e-transaction framework towards digital local government services. In: Seminar Teknologi Multimedia & Komunikasi 2019, 23-24 Julai 2019, Pusat Pengajian Teknologi Multimedia dan Komunikasi UNIVERSITI UTARA MALAYSIA.

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Abstract

During the Eighth Malaysia Plan period, a total of RM7.885 billion was allocated for ICT-related programs and projects, and the amount allocated under the Ninth Malaysia Plan for ICT development was RM12.889 billion. Malaysia has successful cases of implementing e-government services. However, a recent study about e-service adoption in Malaysia indicated that it was growing slowly with a low rate of adoption. Despite the enormous research efforts that have been put forth, e-transaction services offered by the government agencies often remain underutilized. Studies found that citizens were more likely to use e-information services than etransaction services, even with both services were offered online in the same webpage. As such, it is reasonable for this study to understand the reasons why e-transaction service failed to attract the public to use it. Besides to determine the key factors that related to the e-transaction use, the objectives of the study also to classify the barriers that lead to the less usage of e-transaction; and based on the usage pattern on e-transaction service, the development of comprehensive framework will be proposed.

Item Type: Conference or Workshop Item (Paper)
Additional Information: e-ISBN 978-967-16435-5-6 Anjuran: Pusat Pengajian Teknologi Multimedia dan Komunikasi UNIVERSITI UTARA MALAYSIA
Uncontrolled Keywords: local government, e-transaction, e-government, digital government
Subjects: T Technology > T Technology (General) > T201 Patents. Trademarks
Divisions: School of Multimedia Technology & Communication
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 19 Jan 2020 03:35
Last Modified: 19 Jan 2020 03:35
URI: http://repo.uum.edu.my/id/eprint/26742

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