Mansor, Rosnalini and Zaini, Bahtiar Jamili and Sarkawi, Mohammad Nizam and Lee, Ee Phay (2020) Relative satisfaction index on students’ satisfaction towards hostel facilities. TEST Engineering & Management. pp. 10757-10765. ISSN 0193-4120

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Abstract

This study aims to determine the level of satisfaction among undergraduate students based on Relative Satisfaction Index (RSI) on hostel facilities. The RSI on its facilities will be compared between students who stay outside the campus and students who stay inside the campus, and also among the 2genders. The study uses a survey based on the questionnaire administered to280 respondents (undergraduate students) who stayed at a hostel provided by a university in Malaysia. By using descriptive analysis, the levels of satisfaction among the respondents (undergraduate students) on the hostel facilities are identified and examined. The data analysis indicates that the levels of satisfaction between undergraduate students are mixed. Nevertheless, on average the students’ satisfaction levels are considered fair towards the facilities provided by the university based on the values of RSI (0.51 and 0.79). The data analysis and research results will assist the university to enhance its facilities to improve the students’ satisfaction.

Item Type:	Article
Additional Information:	January-February 2020
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Quantitative Sciences
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	05 May 2020 06:03
Last Modified:	05 May 2020 06:03
URI:	https://repo.uum.edu.my/id/eprint/26975

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