Mohd Salleh, Shazwani and Ahmad, Fais and Darus, Amer (2020) Workload and job satisfaction among frontliners of public sector. In: The International Seminar on Regional Politics, Administration and Development 2020 (INSORPAD2020), 14-15 October 2020, STISIPOL Raja Haji, Riau, INDONESIA.

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Abstract

Disease outbreaks threat, as well as natural disasters such as floods and earthquakes in this region have implication for employees of some public sector organizations. The implication is more pronounced among frontliners particularly in terms of their workload and job satisfaction. Workload occurs when an employee has too much work and needs to be done in a certain period of time. Its occurrence causes pressure on employee who needs to overcome the inability (due to limited resources) to do the work. This phenomenon becomes a challenge for employees to perform their duties effectively and efficiently. Effectiveness and efficiency in performing tasks can be associated with job satisfaction. Past studies have shown a relationship between workload and job dissatisfaction among employees. In fact, a few studies reported the relationship between workload and job satisfaction in various job groups. However, in different circumstances there are also studies which failed to prove the relationship between the two variables. So, it is clear that past studies in this context are inconsistent. In addition, the focus on workload and job satisfaction among civil servant frontliners, especially those in uniform, is also being less emphasized. Therefore, it is appropriate for future research to look into this scope of study especially in the context of developing countries in South East Asia.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	eISBN 978-967-16057-8-3 Jointly organized by: Stisipol Raja Haji, Tanjungpinang, Indonesia School of Government, Universiti Utara Malaysia
Uncontrolled Keywords:	workload, job satisfaction, frontliners, public sector
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Government
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	24 Dec 2020 00:32
Last Modified:	24 Dec 2020 00:32
URI:	https://repo.uum.edu.my/id/eprint/28008

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