Chan, Shiau Chin and Othman, Abdul Aziz (2020) Quality management practices and the impact on organizational performance. Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management, Volume 1, 1 (21). pp. 71-74. ISSN eISBN 978-967-2296-23-4

PDF Restricted to Registered users only Download (166kB) | Request a copy

Abstract

This study aimed at assessing the association of QMPs (Quality Management Practices) with organizational performance. This study also examined the level of QMPs and measured the level of organizational performance in the retail industry of Sungai Siput (U), Perak in Malaysia. The sample size of study was 30 retailers. Quantitative approach was implemented in this research. The findings show that QMPs have positive impact on organizational performance. In light of these findings, the study provided some recommendations for future research.

Item Type:	Article
Uncontrolled Keywords:	QMPs (Quality Management Practices), organizational performance, retail industry, quantitative approach
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Technology Management & Logistics
Depositing User:	Mrs Nurin Jazlina Hamid
Date Deposited:	24 Nov 2021 00:41
Last Modified:	24 Nov 2021 00:41
URI:	https://repo.uum.edu.my/id/eprint/28423

Actions (login required)

View Item