Abdullah, Zaini and Yusoff, Rushami Zien
Multi-source assessment - a Total Quality Management driven performance appraisal system: the issue of fairness.
Malaysian Management Journal, 8 (1).
Performance Management and Total Quality Management are important factors of organizational life. It helps organizations to identify and manage the performance of highs achievers, as well as identify low and non -performers for intervention and development. Total Quality Management takes a svstem oriented perspective in managing individuals and group performance and must be compatible with continuous improvement efforts and customer-based strategies. The TQM driven Multi-source Assessment
provides an alternative to traditional supervisor only appraisal process. This study was undertaken to determine whether Total Quality Management (TQM) based multi-source assessment (MSA)appraisal is perceived as fairer than traditional supervisor only appraisal system. The study was conducted using multi-group experimental design in afield setting. The perceived fairness of the performance assessment svstem was tested using the combined pretest post-test data of the experimental and control group. The t-test results indicated that changes in agreement scores from pretest to post-test result were significant and respondents perceived the TQM driven MSA process to be fairec The results and discussion of the study show that the MSA process depicts a paradigm shift, not only to management process, but how employees see their changing roles in total quality management driven organization.
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