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The relationship between perception of quality and length of service on integrity among Penang civil servant


Abdullah, Iskandar Hasan Tan and Ismail, Rusnah and Ngah, Nazlin Emieza and Salleh, Asri (2010) The relationship between perception of quality and length of service on integrity among Penang civil servant. In: Proceedings Seminar on Nasional Resilience (SNAR 2010) "Political Managements and Policies in Malaysia", 13-15 July 2010, Bayview Hotel Langkawi. Institute of Tun Dr. Mahathir Mohamad’s Thoughts, Universiti Utara Malaysia, Sintok , pp. 225-264. ISBN 978-983-44865-3-2

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Abstract

Malaysia in its effort to become a fully developed nation by 2020 has undertaken a monumental task in instilling noble values into its society including its civil sector. The integrity of the civil servants needs to be greatly improved in order to turn this vision into a reality. This project attempted to examine the level of awareness, knowledge and understanding on noble values particularly integrity among selected civil servants in selected State Government agencies in Pulau Pinang, Malaysia. The respondents were selected based on a purposive sampling technique. The research used a quantitative approach where self-administered structured questions were distributed. Descriptive and inference analysis were carried out to meet the research objectives outlined. The research findings showed that there were civil servants groups who were unclear and uncertain about the meaning of integrity in public sector. Those with shorter length of services were found to be less knowledgeable on the rule and procedure which led to them being unsure about integrity. Length of service was found to be inversely related to the perception on the knowledge of integrity, corruption and quality of service delivery.

Item Type: Book Section
Additional Information: Organized by Institute of Tun Dr. Mahathir Mohamad's Thought (IPDM), Universiti Utara Malaysia (UUM)
Uncontrolled Keywords: Integrity, Civil Servants, Perception, Corruption, Public Service
Subjects: J Political Science > JQ Political institutions Asia
Divisions: Institut Pemikiran Tun Dr. Mahathir Mohamad
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 25 May 2011 08:56
Last Modified: 25 May 2011 08:56
URI: http://repo.uum.edu.my/id/eprint/3177

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