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The relationship between total quality management, knowledge management and organizational performance

Ali Zwain, Ammar Abdulameer and Lim, Kong Teong and Othman, Siti Norezam (2010) The relationship between total quality management, knowledge management and organizational performance. In: 2nd International Conference on Technology and Operations Management (ICTOM), 5 - 7 July 2010 , Bayview Hotel, Langkawi. (Unpublished)

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Every organization is taking advantage of Knowledge Management (KM) in achieving their set organizational objectives in this era of knowledge economy. No doubt, realizing the organizational goals will lead to Organizational Performance (OP) and such performance has to do with the employee’s performance. To achieve maximum possible Organizational Performance within a knowledge economy, the Knowledge Management Processes must be effective so as to assist the knowledge workers. There have been series of arguments in this regard that Total Quality Management (TQM) alone is not enough to measure Organizational Performance that Knowledge Management needs to be involved. This paper is to explore the relationship between Total Quality Management, Knowledge Management and Organizational Performance.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Organized by UUM College of Business, Universiti Utara Malaysia
Uncontrolled Keywords: Total Quality Management; Knowledge Management; Organizational Performance
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Technology Management & Logistics
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 26 Dec 2011 03:33
Last Modified: 24 Apr 2016 06:52
URI: http://repo.uum.edu.my/id/eprint/4118

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