Tang, Swee Mei and Lim, Kong Teong (2002) Hubungan antara kualiti pengajaran dan pembelajaran dengan kepuasan pelajar: satu tinjauan. Utara Management Review, 3 (1). pp. 67-85. ISSN 1511-7170

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Abstract

This study investigates the impact of various teaching and learning factors on students satisfaction with their degree programme. It applies established theory from customer sutisfaction and educational psychology research to a sample of students. A total of 112 students undertaking undergraduate degree in Human Resource Management were involved in this study. Research results indicate that teaching and learning quality factors were strongly positive related to students satisfaction and explained 31.5 per cent of the variance in students degree programme satisfaction.

Item Type:	Article
Uncontrolled Keywords:	student satisfaction, teaching and learning quality, higher education institution, students perception, holistic approach
Subjects:	L Education > LC Special aspects of education
Divisions:	UNSPECIFIED
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	21 Sep 2010 08:31
Last Modified:	21 Sep 2010 08:31
URI:	https://repo.uum.edu.my/id/eprint/427

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