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Relationship between waste disposal and public satisfaction in local authorities in Kedah


Zakaria, Zaherawati and Noordin, Nazni and Yaacob, Mahazril 'Aini and Ngah, Kamaruddin and Mohamed Sawal, Mohd Zool Hilmie and Mustaffa, Jamaludin (2011) Relationship between waste disposal and public satisfaction in local authorities in Kedah. Canadian Social Science, 7 (4). pp. 53-57. ISSN 1712-8056

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Abstract

This paper is explains the relationships between waste disposaland customer satisfaction in local government functions. Due to public complaints rising in waste disposal andcleanliness and poor services given by the local authoritiesnowadays lead to this study. The primary objective ofthis study is to investigate the customer’s satisfactionon waste management provided by local government inKedah. Instead of that, the study also aims at examiningthe relationship between independent variables withpublic perception towards services provided by thecouncil. This study used Descriptive Statistic and Pearson Correlation for data analysis on hypotheses which issignificant relationships in findings Recommendations were propose to increase better performance by its councils. In future research, local authorities should bemore active collaboration with the focus groups including business communities and public at large in boost up the performance in its services.

Item Type: Article
Uncontrolled Keywords: Local government; Environmental functions; Waste disposal
Subjects: J Political Science > JS Local government Municipal government
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 22 Feb 2012 07:28
Last Modified: 22 Feb 2012 07:29
URI: http://repo.uum.edu.my/id/eprint/4340

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