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Financial sustainability issues in Malaysia’s telecentres

Ibrahim, Huda and Yasin, Azman and Md Dahalin, Zulkhairi (2010) Financial sustainability issues in Malaysia’s telecentres. Computer and Information Science, 3 (2). pp. 235-240. ISSN 1913-8997

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Telecentres plays an important role in bridging digital divide in Malaysia. A study was conducted to identify the issues of financial sustainability on 132 telecentres in Malaysia. The study focused on TCs in four regions of Malaysia Peninsular (northern, central, southern and eastern). Questionnaires were sent to the telecentres’ operators. The results prove that financial support is critical in operating and maintaining the centers. The costs incurred in running telecentres involve the costs for promotion, staff, utilities, premise renting, and training. More than 75 percent of the telecentres are operating under tight cash budget. Recommendations are given to encourage telecentre’s financial sustainability in the future.

Item Type: Article
Uncontrolled Keywords: Telecenter, Sustainability, Financial sustainability, ICT services, Digital divide
Subjects: H Social Sciences > HG Finance
T Technology > T Technology (General)
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 22 Feb 2012 12:41
Last Modified: 22 Feb 2012 12:41
URI: http://repo.uum.edu.my/id/eprint/4359

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