Pangil, Faizuniah and Md. Salleh, Salniza (2008) A conceptual framework for examining the relationship between high performance system and organizational citizenship behaviour. In: Book of readings issues on Quality of Work Life (QWL). Penerbit Universiti Utara Malaysia, Sintok, pp. 259-280. ISBN 9789833827626

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Abstract

Despite the objective of high performance work system(HPWS) to provide a work environment that is conducive for high performance, most literature on HPWS is more concerned with its effect on organisational performance. There are only a number of studies that have examined the effect of HPWS on individual attitudes and behaviour, such as organisational citizenship behaviour (OCB). The limited number of studies on the examination of HPWS and OCB is unfortunate because OCB is considered an important element in employee's performance that can help the organisation to sustain its competitive advantage. Hence, the purpose of this paper is to provide a conceptual framework for examining the relationship between HPWS and employee OCB, in which job satisfaction and organisational commitment play the mediating role in this relationship.

Item Type:	Book Section
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Divisions:	College of Arts and Sciences
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	14 Feb 2012 02:16
Last Modified:	14 Feb 2012 02:16
URI:	https://repo.uum.edu.my/id/eprint/4370

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