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Franchisee failures in Malaysia: Contribution of financial and non-financial factors

Mohd Harif, Mohd Amy Azhar and Chee, Hee Hoe and Mahad Noor, Norsyema Hani (2011) Franchisee failures in Malaysia: Contribution of financial and non-financial factors. World Journal of Social Sciences, 1 (2). pp. 52-65. ISSN 1838-3785

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This paper reports on the exploratory study on Malaysian franchisees who have failed in their franchise business. A stratified purposive sampling frame was used in which all the five failed franchisees who have registered with the Registrar of Franchise (ROF) were selected for this study. In-depth telephone interviews were carried out.The interview was a semi-structured open-ended format questions which has been formulated based on the franchising research literature in which 13 factors have been identified as contributing to the franchisee failure.These 13 factors can be categorized into two categories, non-financial and financial factors. The non-financial factors consisted of nine factors and financial factors consisted of four factors. The non-financial factors include too rapid expansion of the franchise business, greed of franchisee, franchisee attitude, poor service, poor management of the franchise business, conflict with franchisor, legal imperfection, location and external factor. The financial factors include under capitalization of the franchisee, high overhead expenses, cash flow mismanagement and bad payers’ franchisee. This paper provides evidence that the 13 factors linked with franchisee failure also contributed to franchisee failures in Malaysia.

Item Type: Article
Uncontrolled Keywords: Franchisee Failure, Financial, Non-Financial, Malaysia
Subjects: H Social Sciences > HG Finance
Divisions: Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 22 Feb 2012 14:19
Last Modified: 24 Apr 2016 06:12
URI: http://repo.uum.edu.my/id/eprint/4425

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