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Transformational leadership style and academic staffs’ commitment to service quality at Malaysian universities

Abdullah Hashim, Raemah and Mahmood, Rosli (2011) Transformational leadership style and academic staffs’ commitment to service quality at Malaysian universities. In: World Business and Social Science Research Conference , 27-28 October 2011 , Flamingo Hotel Las Vegas, USA .

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This paper discussed the relationship between leadership style of transformational and the state of commitment to service quality among academic staffs in selected six public and private Malaysian Universities. It has been argued that excellent service quality performance is one of the key factors in building niche and having competitive edge that separates one from its competitors nationally and globally. Total useable questionnaires were 387 with a response rate of 36 percent from both private and public universities. The result revealed that there is a significant relationship between transformational leadership style and commitment to service quality among academic staff at the Malaysian universities. This study implies to the policy makers and academic leaders at the universities that they can focus in developing their academic staff, by tapping their potentials, inspiring them, promoting collaboration, motivating and reinforcing positive attitudes towards commitment to service quality. Future study should consider alternative modes of enquires such as employing the longitudinal method of data collection design and a nationwide survey covering samples from the whole population of the higher institutions of learning in Malaysia that would be more significant in making generalizations .

Item Type: Conference or Workshop Item (Paper)
Additional Information: Editor: Mr. Tanzil Hoque Published by: World Business Institute Australia ISBN: 978-0-9808279-4-1
Uncontrolled Keywords: Organizational Management and Service Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: School of Business Management
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 01 Nov 2011 08:14
Last Modified: 21 Apr 2016 07:16
URI: http://repo.uum.edu.my/id/eprint/4442

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