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An insight into members' satisfaction with their union : a comparative case study of Malaysian and American Unions


Johari, Husna (1999) An insight into members' satisfaction with their union : a comparative case study of Malaysian and American Unions. Malaysian Management Journal, 3 (1). pp. 51-60. ISSN 0128-6226

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Abstract

This study examines the importance of the various facets of satisfaction with union representation in determining overall satisfaction with the union. Samples of union members from Malaysia and the USA are used in this study. Generally, overall union satisfaction is specified as a function of union members' expectation concerning union efforts and the perceived outcomes of union performance on (1) 'bread and butter' issues (such as wages and benefits), (2) quality of work issues (such as job interest and workers' voice in the employing organization), and (3) member-union relations (such as the quality of communication between union leaders and members). The results indicate that all the facets are important determinants of overall satisfaction with union representation.

Item Type: Article
Uncontrolled Keywords: trade-unions, members' satisfaction, Malaysia, United States
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: UNSPECIFIED
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 09 Aug 2010 07:37
Last Modified: 28 Jun 2015 01:37
URI: http://repo.uum.edu.my/id/eprint/514

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