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The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students


Hassan, Mohamad Ghozali and Tan, Sze Yen and Hasnan, Norlena and Mohtar, Shamimi and Harun, Noor Aziani (2012) The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)

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Abstract

Nowadays, many companies have been using their websites to share job opportunities with job seekers.This paper aims to provide further explanation about the effect of service quality (SERVQUAL) and interface satisfaction on the use of job search website in Malaysia in the case of Universiti Utara Malaysia (UUM) students.Furthermore, the conceptual framework which the researcher attempts to operate in this study includes SERVQUAL and Customer Satisfaction.More than 100 surveys in both questionnaires and online surveys were distributed to UUM final year students who have used job search website.The result of this study revealed significant relationships between SERVQUAL and interface satisfactions of job search websites.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Organized by Institut Teknologi Bandung and Universiti Utara Malaysia
Uncontrolled Keywords: job search website, Malaysia, SERVQUAL, Customer Interface Satisfaction
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
T Technology > T Technology (General)
Divisions: School of Technology Management & Logistics
Depositing User: Dr. Mohamad Ghozali Hassan
Date Deposited: 28 Aug 2012 08:29
Last Modified: 20 Apr 2016 03:15
URI: http://repo.uum.edu.my/id/eprint/5770

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