P. D. D., Dominic and M., Punniyamoorthy and K. S, Savita . and I. A., Noreen (2008) Performance measurement - A balanced score card approach. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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Abstract

This paper suggests a framework of performance measurement through a balanced scorecard and to provide an objective indicator for evaluating the achievement of the strategic goals of the corporate.This paper uses the concepts of balanced score card and adopts an analytical hierarchical process model to measure an organizational performance. The balanced score card is a widely used management framework for the measurement of organizational performance.Preference theory is used to calculate the relative weightage for each factor, using the pair wise comparison.This framework may be used to calculate the effectiveness score for balanced score card as a final value of performance for any organization.The variations between targeted performance and actual performance were analyzed.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords:	Balanced score card, corporate strategy,performance measurement, financial factors and non financial factors
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	College of Arts and Sciences
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	20 Aug 2014 03:04
Last Modified:	20 Aug 2014 03:04
URI:	https://repo.uum.edu.my/id/eprint/11410

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