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Business process reengineering: Critical success factors in higher education

Ahmad, Hartini and Francis, Arthur and Zairi, Mohamed (2007) Business process reengineering: Critical success factors in higher education. Business Process Management Journal, 13 (3). pp. 451-469. ISSN 1463-7154

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Purpose– The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE).Design/methodolog/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on BPR successfully.Findings– Seven factors were found to be critical to BPR implementation success.The factors are teamwork and quality culture, quality management system and satisfactory rewards, effective change management, less bureaucratic and participative, information technology/information system, effective project management and adequate financial resources.Research limitations/implications – The paper provides a framework for future research to explore organisational development in making BPR happen successfully. Originality/value – This research contributes to studies of BPR in HE context, by considering the soft issues in its implementation.

Item Type: Article
Uncontrolled Keywords: Critical success factors, Business process reengineering, Higher education
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: College of Law, Government and International Studies
Depositing User: Prof. Madya Dr. Hartini Ahmad
Date Deposited: 27 Oct 2014 02:19
Last Modified: 27 Oct 2014 02:19

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