Abdul Rahman, Nik Adzrieman and Mohamad, Bahtiar and Abd Rahman, Nor Ashikin (2014) Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia. Procedia - Social and Behavioral Sciences, 155. pp. 507-512. ISSN 1877-0428

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Abstract

This research explores the applicability of quality e-services (QES) in new media and looks at how facilities, promotion and IT knowledge influence the levels of QES in new media for four hospitals in Malaysia. Methodologically, it uses quantitative approaches.The research was conducted at the four government hospitals in Malaysia: Selayang's Hospital, Sultanah Bahiyah Hospital, Queen Elizabeth Hospital and Putrajaya Hospital.As for the main objective, the study showed that there is significant relationship between the antecedents’ factors of QES in new media.Furthermore, the element of facilities showed the most significant relationship for QES.

Item Type:	Article
Additional Information:	International Conference on Communication and Media 2014 (i-COME’14), Organised by School of Multimedia Technology and Communication, UUM, 18 - 20 October, 2014, Holiday Villa Beach Hotel and Resort, Langkawi, Malaysia.
Uncontrolled Keywords:	Quality e-services; new media; hospital information system
Subjects:	T Technology > T Technology (General)
Divisions:	School of Multimedia Technology & Communication
Depositing User:	Dr. Nik Adzrieman Abdul Rahman
Date Deposited:	20 Jan 2015 06:20
Last Modified:	27 Apr 2016 02:40
URI:	https://repo.uum.edu.my/id/eprint/13082

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