Razalli, Mohd Rizal and Ringim, Kabiru Jinjiri and Hasnan, Norlena and Hassan, Mohamad Ghozali (2015) A framework of best practices in managing business reengineering for Islamic. Journal of Advanced Management Science, 3 (1). pp. 22-25. ISSN 2168-0787

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Abstract

The progressive globalization of financial markets requires financial institutions to upgrade their operational processes beyond local to global standards.As a result, many banks in developing countries strive to improve customer service quality and reduce operating costs to enhance their profitability performances. In achieving these remarkable performances, many financial institutions have re engineered their operational processes to become more competitive in the market.A study on Islamic banks in relation to business process re engineering (BPR) is limited.In fact, a study of the best practices of BRP for these banks has yet to be investigated even though the operations of these banks are admittedly different among financial institutions and scholars.Hence, this paper is trying to fill this gap by discussing the best practices of BPR for Islamic banks.We propose eight practices, namely change management, project management, management competence, customer focus, IT infrastructure, process redesign, financial resources, and less bureaucratic structure to be considered as the best practices.

Item Type:	Article
Uncontrolled Keywords:	best practices, business process re engineering, Islamic banks, Malaysia
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	UNSPECIFIED
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	15 Nov 2015 02:19
Last Modified:	15 Nov 2015 02:19
URI:	https://repo.uum.edu.my/id/eprint/16112

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