Rashid Radha, Jasmine Zea Raziah Radha and Lockwood, Andrew and Nolan-Davis, Eimear-Marie (2016) The influence of guests’ social interaction on the hostel experience: a conceptual framework. Sains Humanika, 8 (4-2). pp. 73-76. ISSN 2289-6996

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Abstract

Social interaction among fellow travellers forms a significant component of the authentic backpacking experience. Hostel accommodation have been purposely designed to provide the kind of environment that fosters communication and interaction between backpackers. Hostel guests have typically been provided with dormitory-type rooms, shared washrooms, kitchen and living areas, thus offering less privacy but more opportunity for social interaction.Few studies to date have fully investigated how social interaction among customers actually enhance or damage the service experience.Therefore, building on previous studies on servicescapes, co-creation and backpacker tourism, a conceptual framework is developed to examine how the hostel environment could be manipulated to influence guests’ social interaction, and consequently their evaluation of the hostel service experience.

Item Type:	Article
Uncontrolled Keywords:	Service experience, servicescapes, cross-cultural interaction, backpackers, hostelling
Subjects:	G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions:	School of Tourism, Hospitality & Environmental Management
Depositing User:	Mrs. Jasmine Zea Raziah Radha Rashid Radha
Date Deposited:	29 May 2017 07:51
Last Modified:	29 May 2017 07:51
URI:	https://repo.uum.edu.my/id/eprint/22099

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